Frequently Asked Questions

Every Rx-4 comes with a 30-Day Money-Back Guarantee. If the Rx-4 does not satisfy your needs within the first 30 days from the date of delivery, simply return it to us for a full refund.

The Rx-4 uses a rotating turntable and an automatic gate to feed pills through an optical infrared sensing array.  This allows for fast, accurate, hands-free counting.

Listed accuracy is 99.97%, but when used as described in the included Operator’s Manual, the Rx-4 is designed to simply not miscount.

The Rx-4 will count round, aspirin-size tablets at a rate of approximately 500 per minute, and will count large capsules at approximately 350 per minute.  Even at its slowest speed, The Rx-4 is still faster and more accurate than hand-counting.

No – the Rx-4 is not a measuring device (like a pharmacy scale) so it cannot partially work.  Therefore, it requires no calibration.

The Rx-4 is capable of counting about 95% of available medications.  It can count tablets, capsules, and softgels in sizes up to 1/2″ (13mm) in diameter and 1″ (26mm) in length.  With the optional Large Pill Sensor Cover, it can count pills up to 3/4″ in diameter.  It can count any pill as small as 3mm.

The Rx-4’s capacity varies based on the size of the tablet or capsule being counted, but the approximate capacity of the disc surface is 300 pills.  However, the Rx-4’s open design enables the user to continuously pour pills onto the turntable as they are being counted and dispensed.

That depends. Semi-rounded, symmetrically-shaped items like oblong beads and hex nuts can work quite well.  Asymmetrical items with sharp corners and/or odd shapes such as screws or flat-backed crystals do not.  Also, spherical, ball-shaped items do not behave properly on the turntable.  Feel free to contact us if you want to send in some samples to test.

The Large Pill Sensor Cover is for counting tablets with a diameter over 1/2 inch. Typically, this applies to larger pills, specifically certain animal medications. Large capsules up to 1 inch in length do not require the Large Pill Sensor Cover.

Yes – the Rx-4 is constructed using only FDA-approved, food grade quality plastics.  Cross-contamination is easily prevented by regular cleaning with 70% isopropyl alcohol.

Yes – the main surfaces of the Rx-4 that contact pills are easily removed and simple to clean with 70% isopropyl alcohol.

Rx Count Corporation has been in business since 1967 — and we pride ourselves on providing quality automated counting products and superior customer service. If your Rx-4 experiences problems with functionality, please contact us by phone or email and we will determine whether we can solve the issues remotely or need to examine the unit at our facility.