Cleaning the Rx-4 Electronic Tablet Counter | RxCount

Rx-4 Troubleshooting GuidewydraTEK Admin2023-01-18T12:53:32-07:00

Rx-4 Troubleshooting Guide

If the steps below do not solve your issue, please call Customer Service at 1-800-766-8311.

Keypad does not operate / Gate mechanism is stuck / Counter is making a clicking noise

Auto-Gate Troubleshooting Video
Ensuring the Gate Switch Is in Proper Position
Inspecting the Auto-Gate Wiring

Miscounting / Not counting / Counting by itself / Gate will not open

These issues are a result of a dirty sensor. Please click the link below to learn how to clean your Rx-4’s sensor.
Rx-4 Sensor Cleaning Video

Turntable Not Spinning

Turntable Troubleshooting Video